TopMoroccoTravel’s terms of business govern the use of all travel services supplied by the company. Because they form the basis on which reservations are approved by the company, we recommend that you review them carefully. You should get in touch with us before booking your reservation if you are having trouble accessing or understanding them. Unless otherwise agreed upon in writing by both you and TopMoroccoTravel, these terms and conditions will remain in effect until altered or waived.
Cancellation by TopMoroccoTravel
Sometimes, due to a lack of interest in a Morocco vacation package or because the association cannot be established, the company may choose to terminate the whole tour before it has completed its course requirements. You will be notified of the cancellation at least fifteen (15) days prior to the departure date, except on the day of arrival. At its discretion, the company may, at its discretion, recommend other excursions, preferably to the same holiday destination or completely new excursions for you. The majority of refunds are expected to be issued within two weeks to one month if you decide not to accept any of the other choices. It is possible that refunds may take up to six weeks to be processed during the busiest season.
We strongly recommend that every passenger purchase comprehensive journey insurance coverage to protect themselves against a variety of risks, including, but not limited to, loss or damage to baggage and possessions (including money), the cost of canceling your reservation, and the cost of medical and other treatments and assistance in the event of illness or accident. If you are unable to provide evidence of insurance coverage, certain airlines may refuse to allow you to travel. We’ll show you the appropriate cowl to wear. Because you failed to get enough insurance coverage, we accept no responsibility in any form for the consequences of your actions. All of the small print and important information should be checked thoroughly, no matter if we approved your insurance or not. For example, make sure that everything is correct and that you have filled out all of the necessary forms (such as pre-existing medical conditions).Failure to provide relevant information will have an impact on your insurance coverage.
Health & Conduct
All people who want to book a trip with us have to make sure they’re the right match and can do the things on the itinerary we have on our website. Any customers who have pre-existing medical conditions or illnesses should tell the company about them when they book their trip. They should also make sure that any medicine or other treatment they might need during the trip is available. A person who wants to go on a trip must show proof from a doctor that they are healthy enough to go on the trip. Failure to tell TopMoroccoTravel about these situations would be a breach of those reservations, which would free TopMoroccoTravel from any obligations or legal responsibility.
Tourists are in charge of finding a trip that fits their needs, even if they want to talk to a luxury Morocco tour company about a specific request. Prior to the trip, and to be in good enough health to participate in the trip. People who go on vacation are responsible for making sure they have the right clothes and equipment for their trip, unless the itinerary says otherwise. By sending the deposit and signing the terms and conditions, the traveler says that he or she doesn’t have any physical or other condition that could be dangerous for him or herself or other travelers.
Please be aware that if a trip has to be extended or the itinerary changed because of bad weather, bad roads, political or civil conflicts, a medical emergency, or other reasons that are out of our control, the related costs, together with any costs that can’t be recouped, aren’t included in the trip costs or refunds. In these cases, the traveler is responsible for paying for any extra costs in the area that he or she didn’t know about (e.g., meals, transport, lodging).
It is the responsibility of the traveler to make certain that all flights are in line with the planned route. It is not the responsibility of TopMoroccoTravel to pay for any losses resulting from your inability to obtain airline tickets that permit you to take part in a reserved journey, nor is TopMoroccoTravel responsible for any airline penalties or charges resulting from changes or cancellations of the journey once tickets have been issued.
Booking & Payment methods
You just have to send an email to our official e-mail address to make a tour reservation with us, which is very straightforward and convenient. When you’ve finished talking and agreeing on our program and value, you’ll be able to immediately e-book any of our services, such as excursions, lodges, and so forth. After we get your reservation, we will get back to you as soon as we can to set up the next step in the process.
1. In order to finalize your reservation, you must first send a deposit of 30% of the entire trip cost.
- We accept credit card payments through PayPal, wire transfers to our bank account, and Western Union for booking deposits.
- At least 20 days before to your departure, you will be required to pay 70% of the total cost of your trip by bank transfer or cash (Dirhams, USD, Euros or Pounds).
Cancellations & Refunds
Clients can stop at any time. As soon as TopMoroccoTravel gets a written request from the client, they will cancel their trip. The following cancellation fees will apply:
– A 10% deposit is due six weeks before to travel.
– Up to a 20 percent down payment is required no later than four weeks after the invoice is issued.
– 70 percent of the entire invoice must be paid within the next four weeks to two weeks.
– There will be no refunds granted if you cancel your order within two weeks.
– No refunds will be given in the event that a party member is prohibited from going due to their own death or severe sickness; a family member’s death; an employee’s dismissal; a jury duty; or any other circumstance that prevents the party from traveling.
-You may change your travel plans without penalty if you tell us of your desire to do so 60 days or more ahead to your departure date. For any cancellations after that point, you will be hit with the costs indicated above.
-Your money will be returned to you within two weeks to one month after receiving your cancellation. It is possible that reimbursements may not be given for six weeks during the busiest season.
- Free of charge for children under the age of six (6) who are sharing a room with two (2) people and do not need an additional bed.
- 50 percent of the package fee for a child aged 6 to 12 years old who is sharing a room with two (2) people and does not have an additional bed.
- In the case of a child under the age of twelve (12) sharing a room with two (2) people and an additional bed, the package cost is 75 percent of the total.
- A child under the age of 12 who shares a room with one (1) adult will be charged 90 percent of the package price.
- Children 12 and older pay 100 percent of the adult price.
If the company is unable to provide the lodging specified in the trip itinerary or specific accommodation arrangements requested, the company will make every attempt to provide comparable accommodations.
– Single Supplement: A single supplement is necessary if you desire to occupy a single room.
Tour Fare Exclusions
All travel services reflected prohibit air terminal duties, air terminal security charges, carrier protection overcharges, aircraft fuel overcharges, visa expenses, port assessment, administration expenses as indicated by the aircraft or air terminal specialists, where appropriate, custom client expenses, overabundance of stuff charges, room administration, drink charges, clothing charges, travel protection, tips to drivers/local guides, tips to hotel porters and all things of individual nature.
You must make sure that you have a valid international passport that has at least 6 (six) months of validity, and you must have all the necessary visas and health certifications in order to go to any of the places on the trip itinerary.
Requests for specific meals or dietary restrictions, neighboring rooms, or unique accommodations, among other things, must be made known in writing to the company at the time of booking. Keep in mind that such requests are subject to the company’s capacity to accommodate them and to confirm their receipt.